On the LA Care Health Plan I noticed that it said that it had advisory committees ‘in your neighborhood’. Exactly what do you mean by advisory committees and who makes up these committees? It also mentions that nurses are available any time and day. Do the insurers know about these features? In addition, who is calling, what are the majority of the calls that are taken and it is effective in reducing emergency room visit care? It seems that most of the people served through LA Care Health Plan are low income families, women and children, are they at all followed up to determine how they perceive the quality of there services? On the website it also mentions that this plan is accredited, based on 60 standards what are those standards and what does this mean to the organization?