que pa so

in addition to the wonderful questions already addressed below, I have a few of my own.

1. Since the initiation of L.A. care health plan, what improvements in the community have there been?

2. They pledge for continuous improvement, so what are the main categories that they have improved most upon, and how have they done so?

3. I know it has also been asked, but it is so important that I'm asking it again: vulnerable? Vulnerable to what? I am vulnerable to a lot of things, so what type of vulnerability is in their target population? There has to be some sort of guidelines for this.